The first thing we ask if something goes wrong during your appointment is to notify the cleaning team (if they are not already aware) immediately. Each one of our Team Members is trained to document and escalate all customer concerns to the appropriate level. If you do not feel comfortable escalating to your on site Cleaning Team then please immediately call our office at (407) 670-1485 or email us with your concerns email@example.com. Please be as specific as you can and again we ask that you immediately notify us. We have a 100% Money Back Guarantee so we take any concern seriously and want you to be thrilled with your cleaning experience with our teams.