When you hire a house cleaning service It is normal to have questions.

We have assembled a series of the most Frequently Asked Questions that we have been asked by both prospective house cleaning clients and our present customers. 

We grouped these questions by General, Trust, Safety & Supplies, Prospective Clients and Present Clients.

Click the buttons below to get answers to your questions!

The most frequent questions we get asked before our Consultation Calls

Why do I need a cleaning service?

Having a professional cleaning service regularly clean your home is one of the easiest ways to get time back.  We often hear from our clients that coming home to a well cleaned home is better then a Manicure & Pedicure! 

Simply put, a professional house cleaning service allows you time to do the things you want to do, versus having to take time on the weekends or evenings to clean your home.

Life and parental responsibilities can make for a busy week, for this reason alone, you would benefit greatly by hiring a professional house cleaning service!

Leave the cleaning to us!

What is your pricing?

All of our pricing can be found on our online Booking Form HERE.

On our booking form you will find our pricing for the size of your home on step #3.  

NOTE: when your home is over 3,500 sq ft, we quote solely on square footage. If it's less than 3,500 sq ft, then we quote by the number of bedrooms / bathrooms.

Lastly, on the Booking Form you will find our discounts for Weekly(30% off) and Biweekly (20% off) recurring cleanings as well as the a la cart choices that we offer while at your home (Dishes, Bed Linens, etc).

Where do you service?

Magnolia Cleaning Service presently provides 5 Star House Cleaning Service in Orlando as well as House Cleaning in Tampa.

Do I need to provide supplies?

Your team will bring all of the supplies and equipment needed to provide you with your 5 Star Cleaning.

We use the best equipment and supplies in the cleaning market.  Quality is very important to us.

Some of our clients do prefer a certain brand or product be used on a particular surface.  In these instances, you will provide the specific product and your cleaning team will use it to clean your home as normal. 

Do I need to be home during my cleaning?

You do not need to be home as long as you have given us clear instructions on how your team can enter your home.

Most of our Clients provide a Garage Code, Security Code or spare key for the team to use.

This is your personal preference as we are here to serve you and provide your home a 5 Star Cleaning!  

All our employees are background checked and each team is lead by a team leader.

What hours are you open?

Magnolia Cleaning Service is open Monday - Friday from 8am to 5pm.

How do I contact you if I have more questions?

The easiest and fastest way to contact us is via email at office@magnoliacleaningservice.com 

You can also reach us 24/7 at (407) 988-0661 or (813) 213-0288

Can I book a cleaning over the phone?

Absolutely! Many of our Clients started with a 15 Minute Cleaning Consultation Call.  

You can schedule one by clicking on the link below.  Choose a time that works for you and we will call you at that time: 

How do I schedule a cleaning?

If you already know the frequency of your cleaning then the fastest way to schedule your cleaning is to use our Online Booking Form

Alternatively, it would be our pleasure to speak to you regarding your home's cleaning needs.  You can click the button below to schedule a 15 Minute Cleaning Consultation. 


Do you have questions regarding our Cleaning Service?

Trust, Safety and Supplies

Questions we often get asked regarding trusting your house cleaning service, safety while cleaning your home, as well as the supplies that are provided for your house cleaning.  

Are you a pet friendly maid service?

Yes! We absolutely adore our client's pets!

If your pet is friendly and safe, we do not mind working around them.  We do ask that you notify us ahead of time if there will be pets present both for our safety and theirs.

Most of our clients keep their pets in a crate or separate room while their home is being cleaned.  This practice does allow our cleaning teams to move quicker and without distraction, and provide you a better cleaning service.

Are you insured and bonded?

Yes we are both Bonded and Insured.

In fact, you should never consider any cleaning service or cleaning person for your home who is not! 

We have a great article that goes over some of these topics on bonding and insurance here

If you would like copies of either our insurance policy or bonding than please let us know, we would be happy to send them!

Lastly,  all of our employees are covered by Workers Compensation.  This was not part of your original question but is critically important.

Again, NEVER consider a house cleaning service or cleaning person who is not covered by Workers Compensation Insurance!  

Can I trust Magnolia Cleaning Service?

Yes you can!

Magnolia Cleaning Service has been providing cleaning to thousands of families all over Central Florida for the last 13 years.

We are fully insured, bonded and all of our employees are covered by Workers Compensation insurance.

Lastly, as a condition of employment all of our employees must past a full County, State and National Criminal Background check.  Additionally we screen for SSN Verification, Sex Offender Search and Terrorist Watch list.  

This provides you piece of mind that your cleaning team is honest and without a troubled past. 

How is Magnolia Cleaning Service handling COVID-19?

Here at Magnolia Cleaning Service our top priority is the safety and well being of of our employees and clients.

All of our Cleaning Teams follow the CDC COVID 19 Guidelines and we ask that you as a client of ours, do as well while we are within your home.

 These include:

    1. Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
    2. Avoiding touching of the eyes, nose and mouth;
    3. Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
    4. Social distancing.

We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for customers include:

Stay in a room separate from the one your cleaner is cleaning. This will allow your cleaning team to clean thoroughly and without interruption and maintain the 6-foot person-to-person distance currently recommended by the CDC.

    Cancel or reschedule bookings if you feel sick or are concerned about the well being of those living in your home or your cleaner.

All of our employees must follow our wellness policy that includes not working if feeling ill, have a temperature or after any exposure by a family member or roommate.

Every employee wears mask, gloves and shoe covers throughout the duration of your house cleaning.

Lastly, we encourage all of our employees to practice care and prevention to the best of their ability. 

We do not have a mandatory Vaccine policy at Magnolia Cleaning Service and will not guarantee nor comment on the vaccination status of our cleaners.  

If having a fully vaccinated cleaning team is a requirement for you then we are not a good fit for your home.  
 

Does Magnolia Cleaning Service cleaners bring all necessary cleaning supplies to get the job done?

Yes we do!

The price you were quoted either from our Online House Cleaning Booking Form or your Cleaning Consultation Call include all equipment and supplies for your 5 Star Cleaning! We only use the best supplies and equipment in the market.

I don’t have a vacuum. Should I still use your service?

You not owning a vacuum is not a problem!  We have plenty of them. 🙂

In fact, the quote from Magnolia Cleaning Service to clean your home includes all of the supplies and equipment.

No Vacuum, No Problem! 

You do not have to worry about anything, we come in, we clean, we leave. 🙂

What if I don't have a mop?

This is not a problem at all.

Your cleaning includes all equipment and supplies!  

Do you bring green cleaning supplies?

Not all of our cleaning supplies are "Green" simply because there is no agreed upon standard or definition to be "Green".

All of our supplies are safe and proven to work.  Whenever possible we use non-toxic chemicals that are used by many other professional house cleaning services around the world. 

They are odor free and safe to use around pets and children.

Hoarding, Harassment and Hazardous Condition Policy

Your Magnolia Cleaning Service Team has clear instructions that we will not enter nor complete a Hoarder Home.

Additionally, your cleaning team cannot and will not clean feces, pet waste or any bio-hazard (blood, vomit, etc).

Lastly, we have an expectation that our employees will work within a respectful and professional environment.  We will not tolerate condescending or harassing behavior.  

We have a zero tolerance policy for any illegal and or inappropriate behavior towards any Magnolia Cleaning Service employee. We will report any illegal behavior to the local authorities. 

Do you have questions regarding our Cleaning Service?

Prospective Clients

As a Prospective Customer you will often have more specific questions and scenarios that need to be addressed.  Below you will find questions that you may benefit from.

What is your pricing?

All of our pricing can be found on our online Booking Form HERE.

On our booking form you will find our pricing for the size of your home.  

Note, when you home is over 3,500 sq ft, we quote solely on square footage.  If your home is less than 3,500 sq ft, we quote by the number of bedrooms and bathrooms. We do not do partial cleanings.

Lastly, on the Booking Form you will find our discounts for Weekly (20% off) and Biweekly  (30% off) recurring cleanings, as we as the a la carte options that we can do while at your home (Dishes, Bed  Linens, etc).

What should I do with my pets?

We adore our Client's pets and are absolutely a Pet Friendly House Cleaning Service.

We do ask a couple things to ensure that our work environment is distraction free.

If possible please crate or place your pet(s) in a side room.  This allows the cleaning team a distraction and obstacle free environment. Additionally, if your pet has any history of aggressive behavior, we ask that you separate this pet from our cleaning teams work environment for each cleaning.

Lastly, if you have a pet at home please be sure to let us know this so we can be prepared before entering your home.  

Do I need to be home during my cleaning?

You do not need to be home as long as you left clear instructions on how your team can enter your home.

Most of our Clients provide a Garage Code, Security Code or spare key for the team to use.

This is all your personal preference as we are here to serve you and provide your home a 5 Star Cleaning!  

Are you insured and bonded?

Yes we are both Bonded and Insured.

In fact, you should never consider any cleaning service or cleaning person for your home who is not! 

We have a great article that goes over some of these topics on bonding and insurance here

If you would like copies of our insurance and bond certificates, please let us know, we would be happy to e-mail them to you!

Lastly,  all of our employees are covered by Workers Compensation.  This was not part of your original question but is critically important.

Again, NEVER consider a house cleaning service or cleaning person who is not covered by Workers Compensation Insurance, and don't have the appropriate insurance to work inside your home!  

Do I have to sign a contract?

No, in fact we would encourage you to not do business with any house cleaning service who does!

We are very happy earning your business each time we clean you home.  

Do you have a cancellation policy?

Yes.  We ask that our Client not cancel their scheduled cleanings inside of 24 hours.  If so, we will assess a 20% Cancellation Fee.

Note that we do notify you of your scheduled cleanings multiple times via text and email starting at 72 hours from your scheduled cleaning time.  

What does a Deep Clean include?

We recommend a deep cleaning during all initial cleanings.  This will guarantee that your home will be up to our 5 Star standard immediately. We customize all our deep cleanings. Below is a list of what is included during a deep cleaning:

1) Deep Sanitation and Disinfecting 

2) Baseboards (Damp)

3) Door panels and frames (Damp)

4) Window sills (Damp)

5) Fan blades (Damp)

6) Cabinet faces 

7) Hard water stain removal 

8) Dust air vents

9) Clean under furniture cushions 

10) Vacuum upholstered furniture 

11) Clean under small appliances

12) Outside and inside of sliders and tracks

13) Extra detailing (customize cleaning, customer’s wish list)

14) Refrigerator (as an add on service – Inside and Exterior)

15) Inside of Oven (as an add on service)

You may also find this article and video that outlines the difference between a Standard Cleaning and a Deep Cleaning: What is the difference between a Standard and a Deep Cleaning?

What does a Standard Cleaning include?

Great question as this is one of the most frequent questions we receive! 

Another way to think of a Standard Cleaning is this is the cleaning that would best address a home that is already at a high level of maintenance.  

Therefore, this is the cleaning that our Clients will receive once their home is brought up to a 5 Star Standard.

Here is a list that you may find helpful of many of the tasks and items that are included in our Standard Cleaning.

>Standard Cleaning Checklist<

What is not included in a recurring cleaning?

Wet Washing is typically not included in your cleaning unless you asked for a Deep Cleaning. 

We do include rotational cleaning tasks (Fans blades, baseboards etc) as part of our maintenance cleaning.

If there is an apspect of your cleaning that you would like us to focus please be sure to mention these items during your On Boarding Call.

What additional services can you do while cleaning my home?

We do a number of extras that can be added to your recurring cleanings or just one future cleaning.  

Examples of extras that many of our Clients add on to their recurring cleanings are Steam Mopping Floors, hand washing dishes and changing bed linens.  

Below are some of the other extras that we offer - Click on the image to make it larger. 

**Note that the prices for each of these extras can be found on our Online booking Form HERE

House Cleaning Extra Services

House Cleaning Extra Services


Do I get a discount if I'm a frequent customer?

Yes and many of our clients opt for more frequent cleanings so they can take advantage of this! 

If you choose bi-weekly you can expect a 20% discount where as a Weekly cleaning is a 30% discount.  All discounts are being compared to the Monthly Frequency Base Pricing.  

If you would like to see more on how this discount would effect your home you can see more on our Online Booking Form HERE.


How often should Magnolia Cleaning Service clean my home or business?

This is one of the most important questions as our goal is to get your home to a 5 Star maintenance standard.  This may take a couple cleanings depending on the state of your home when we inherit it, unless you choose a deep cleaning during your initial cleaning.

Most of our Clients are either Weekly or Every 2 Weeks, as this frequency allows for a quick refresh and cadence that does not allow their homes to "slip" too much.

Once your cleaning team gets to understand your home and has it to our high standard, then moving to a less frequent cleaning cycle is an accommodation that our clients have made, depending on the traffic in their home.  If your home has a lot of traffic, we do not recommend a monthly frequency.

Is a Tip included in my quoted price?

Tips are not included in your quoted price.

Most of our Clients do tip their cleaning teams with Cash. If you would like to do this we ask that you give the Tip to your Team Leader (Black Shirt).  

A second option is to let us know the amount of a tips and we can add it to your booking that is charged through yoru card on file.  

What method of payment do you accept?

We accept all major credit cards.

We do not accept cash or check for our cleanings.  We apologize if this is an inconvenience for you. 

how many cleaners will you send to my home?

Our cleaning teams always work as a Team so you will never have a singular cleaning member.

The sizes of our teams vary based on the days schedule and Clients homes that share your route that day. 

Additionally depending on the size of your home we may have 2-5 Team Members for your cleaning as our goal is regardless of the size of yoru home to not be longer than 4 hours at any one home. 

Can I make any special requests?

Yes!

In fact each one of our new Clients goes thru a 15 minute On boarding Call. During this call we discuss special requests, pet peeves and a couple other important aspects of your expectations of us.  All of your feedback from this call go in to the notes for your cleaning and are very specifically followed during each one of your cleanings.

If you have a request that we cannot honor (either due to insurance liability or other) we will let you know during your On boarding Call.  

My home needs less time, what do we do?

We ask that you allow us to follow our pricing and workload formulas as we clean thousands of homes every year and they have proven to be very accurate.

Once we get to know your home and have it up to a 5 Star Standard then we are very open to discussing with you the options on pricing.

Our preference, which again has proven to be accurate over time, is to decrease the frequency of your cleaning vs cutting the workload/allocated time.  

Again, once we get to know you home and have it to a 5  Star Maintenance standard then we are open to additional options.  

I only want part of my home cleaned. What can you do?

We do not do partial cleanings primarily because a homes common rooms and areas are all relative to the Bed/Bath ratio and Sq footage.

What we do agree to do often is to have a personalized list of rotational cleaning items that your cleaning team will complete in the event that they have extra time due to skipping a guest bedroom or adult childs room etc. 

Do the cleaners clean the Ceiling, Ceiling Fans, Chandeliers or other high areas with a ladder?

Unfortunately, the cleaners do not bring a ladder and they can not go up on a ladder even if you provide one due to liability.

They can go on a small step stool (1-2 steps only) to clean slightly higher.

If the area you need cleaned is not reachable by hand from a small step stool then they can not clean it.

How will the cleaners enter my home on my scheduled days of cleaning?

That is up to you, whatever you feel most comfortable with.

1. You can leave a key under the door mat on the day of cleaning.

2. You can give send the code to the garage.

3. You can leave the door unlocked the day of cleaning.

Dust and Mini Blind Cleanings

We cannot guarantee the results of mini-blind cleaning.  Excessive build up may require multiple sessions.  

Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely.

Will you move our furniture?

No.  We cannot move furnituire but will try to each any visable places either by hand or with an extension.

Do you have Military or Senior Discounts?

We do not.  

What we do have is a terrific referral program where you can get 1 Free Cleaning for any friends, neighbor or family that signs up for recurring cleanings with Magnolia Cleaning Service.

These are unlimited and we do have current Clients that have been awarded $1000's of Free Cleanings.

Do you have questions regarding our Cleaning Service?

Present Clients of Magnolia Cleaning

Here are the questions that we are often asked that can best benefit our present house cleaning clients.

Do I have to Tip my Cleaning Team?

No, our cleaning teams do not expect tips. 

Around 65% of our Clients tip our teams throughout the year.  This generous gesture is always appreciated and certainly motivates the teams.  

As always, your generosity is very much appreciated by all of us at Magnolia Cleaning Service!

How can I Tip my Cleaning Team?

Most our our Clients do tip their Cleaning Teams as this is always a nice way to show your appreciation for their efforts.

If you would like to leave a tip on every cleaning please let us know this on your On Boarding Call.  We can add a Tip automatically and have it be part of the charge for your cleaning.

Another option if you so choose is leaving a One Time Tip (Holidays or Semi Regular). 

We can add either of these if you call us or it is certaintly acceptable for you to provide a cash tip to yoru team upon their completion of your home.

I need to change my next scheduled cleaning, how do I do this?

There are a couple of best practices that we ask you to follow when rescheduling the cleaning for your home.  

First, please notify our Customer Staff as quickly as you are aware that you have a conflict or need to reschedule.  This extra time helps us a lot!  

Secondly, please email us at office@magnoliacleaningservice.com.  Please be sure to include your full name and if you have any preffered dates or times for your rescheduled house cleaning. We will try our best to honor your new dates and times and will confirm your cleaning by text and email. 

If you would prefer to speak to us for your rescheduled cleaning, you can select a time that works for you on Ana's calendar here: Ana's Present Customer Call Calendar

Why is there a pending charge on my card before the cleaning service date?

The credit card that we have on file for you will have a "hold" for the amount of your cleaning 24 hours before your cleaning.  

This Hold is not actually charging yoru card, rather is similar to what hotels do when they ensure that your card has proper limits and funds.

Only on the night of yoru cleaning (7 pm EST) will your card on file be charged for the amoutn of your cleaning.  At this time the Hold is released and all you will see is the charge in full for your quoted price.

How do I change my billing information?

The easiest way to update your Credit Card information is to call us at (407) 988-0661 or (813) 213-0288 and one of our Customer Service team members will update your file. 

You may also email us at  office@magnoliacleaningservice.com letting us know you need to update your credit card information.  One of our team members will quickly return your call and update your file. 

Can I have the same cleaning team every time?

If you have a prefence on a certain team then please let us know.

The best time to do this is after each cleaning we will send you a "How did we do" email that askes for your quick rating.  Please leave a comment on any of your preferances here as we read every comment that is left!

We will make every attempt to have this team and Team Lead clean yoru home going forward.

Note that there are times where some of all of your preffered team cannot attend yoru next scheduled cleaning an in these cases we will send a fully competent and skilled team to ensure you continue to experience our 5 Star standard. 

What is your cancellation or rescheduling policy?

We ask that any rescheduling request or cancelation not be made within 24 hours of your scheduled cleaning.  If this does happen within this time period we will asses a 20% cancelaiton fee as we have already assigned your team and will have to reroute them or cancel their schedule as a result.

If you are not within 24 hours of your cleanign you can request for a reschedule by emailing us at office@magnoliacleaningservice.com.  

Please be sure to include a couple alternatives for Days/Times that fit your schedule so we can choose the one that fits best for our touring and your teams schedule.  

How long does it take to clean my home?

Much of this depends on the size of your home and the level of detail work that has to be achomplished to bring your home to a 5 Star Standard.

We often will send mutiple cleaners for first time cleanings as well as larger Estate homes.

As a general rule of thumb we try not to be at any home more then 3-4 clock hours ( say 9am -12 noon, NOT three total man hours) and will assign the appropriate sized team to fit this standard. 

Do we have to be home for our cleaning?

You do not need to be home as long as you have left clear instructions on how your team can enter your home.

Most of our Clients provide a Garage Code, Security Code or spare key for the team to use.

This is all your personal preference as we are here to serve you and provide your hoe a 5 Star Cleaning! 

How many maids will you send for our cleaning?

Our cleaning teams always work as a Team so you will never have a singular cleaning member.

The sizes of our teams vary based on the days schedule and Clients homes that share your route that day. 

Additionally depending on the size of your home we may have 2-5 Team Members for your cleaning as our goal is regardless of the size of yoru home to not be longer than 4 hours at any one home. 

What time should I choose for my cleaning?

When you choose Magnolia Cleaning Service as your cleaning service we will schedule an Onboarding Call with you. 

These calls geenrally take 15 minutes and at this time we will discuss any particulars of yoru home, areas of concern you want us to focus on and also your preffered time of day and day of the week.

Please let us know on your onboarding call any preferences you have as it relates to time/day and we will make every accompdation to meet it.  

Once your cleaning is confirmed then you will reicve both a text and an email 72 hours from your cleaning so you are aware of when to expect your team. 

When will my cleaning team arrive?

Starting 72 hours from your cleaning to 24 hours you will receive both text and email reminders.

Within your email confirmation you will see an arrival window of 120 minutes.

Most often you can expect your cleaning team to arrive at the beginging of that arrival window.  If we are running late then you will receive a text from your Team Leader or our Customer Service Team with an expected alternate arrival time.

If you feel strongly about having consistency with your cleaning we suggest you pick the first time slot of the day (8am) as this is the first cleaning on the route and very rarely is delayed or late.

Note that the opposite of this is true if you have a mid or late afternoon preference.

Do I have to contact you for each recurring cleaning?

No.  All of our clients are recurring cleanings.  If you are weekly then we will hold and continue your weekly time slot goign forward.

This same "hold" is used for Bi Weekly and Monthly recurring cleanings.

We will text and email you ahead of your recurring cleaning.  In the event that you have a conflict or issue with a particular cleaning just let us know at office@magnoliacleaningservice.com and we will work to find a better time for your homes cleaning.  

Can I request extras or special tasks?

There are a couple of best practices that we ask you to follow when rescheduling the cleaning for your home.  

First, please notify our Customer Staff as quickly as you are aware that you have a conflict or need to reschedule.  This extra time helps us a lot!  

Secondly, please email us at office@magnoliacleaningservice.com.  Please be sure to include your full name and if you have any preffered dates or times for your rescheduled house cleaning. We will try our best to honor your new dates and times and will confirm your cleaning by text and email. 

If you would prefer to speak to us for your rescheduled cleaning, you can select a time that works for you on Ana's calendar here: Ana's Present Customer Call Calendar

How should I prepare my home for our cleaning with Magnolia Cleaning Service?

Great question and there are certainly a couple of best practices we can offer to make things go smooth!

1. Be sure you communicated openly and clearly to our Customer Service team on any specific instructions or personal preferences you may have.   These points are included in the notes for your cleaning teams so all of us can be on your page and know your expectations. 

2. It is presumed that your home wil be in order and somewhat picked up to facilitate our cleaning.  If it is not we would ask that you de clutter and organize some of the items on floors and counters.  This will ensure that your cleaning team can move efficiently and professionally through your home and deliver you that 5 Star cleaning you expect!

NOTE: If you home has excessive hoarding or clutter, we do reserve the right to refuse service.  This does not happen often but we do want all parties to be aware.

3. If there are any focus points for this cleaning feel free to mention this to your Team Lead during a walk through. These conversations and expectations from you to them are important!  

Are there late cancellation fees?

Yes, we asses a 20% Cancellation Fee to any scheduled cleaning that is cancelled by a Client within 24 hours of that cleaning.  

Do you offer refunds?

If we fall short of your expectations then we ask that you immediately notify us in writing and with specifics on what our cleaning teams may have missed.  

Please notify us no more than 24 hours after your cleaning was performed at office@magnoliacleaningservice.com 

Our commitment to you and your home is to provide you a 5 Star Professional Cleaning. Additionally we are committed to making things right and if your concern was part of our Standard or Deep Cleaning service (as confirmed with our checklist) then we will immediately send a team member back to your home free of charge to fix our work. 

We cannot and do not offer refunds for services performed.   Your satisfaction with our services is very important to our family owned business and we are confident that in the event that we missed an item that upon our return to touch this item up you will be very pleased with our level of professionalism and cleaning. 

Do you have a Lock Out Fee or Policy?

Yes. There are most often two types of lock outs. 

1. If our team was provided a code or key in advance and neither works upon their arrival to your home we will call the homeowner and wait for 15 minutes.  If we are unable to make contact after 15 minutes and multiple attempts we will leave your home and you will be charged in full.

2. If the homeowner is typically home and lets our team members inside and is not available nor home at the time of the scheduled cleaning then again we will make every attempt to contact the home owner over the coourse of 15 minutes.   If after these attempts and 15 minutes has expired we will leave the premise and the cclient will be charged in full.

Do you have questions regarding our Cleaning Service?

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